Skip to Services content

Staff Services

Staff can find services here that are available to them from the support community.

Categories (11)

Please check here for a list of available forms available for specific service requests.
If you are unsure of what you need, please submit a request here.
Bridges is a web-based program that contains all the content and communication options for all courses at RWU. For distance courses, Bridges becomes your classroom. If you are a residential or local student, Bridges may be used as a supplement by your instructors to store course materials like a syllabus, to collect assignments, to administer quizzes and tests and to communicate.
To inquire about our services or report a problem in a classroom, please email itces@rwu.edu or call 401-254-6363 and choose option 2 for Classroom and Event Support.

The Classroom and Event Support unit of IT, located in the basement of the Main Library, ensures ease of use, access, and integration of educational technologies in support of instruction and other University activities and endeavors.

Classroom services include the acquisition, distribution and maintenance of technology equipment in RWU classrooms. The department will deliver and set up equipment upon request from an instructor. The CES unit also provides orientation to installed technology systems in RWU rooms upon request.
Event services include equipment setup and onsite support (limited). Videotaping of special events or presentations can be arranged with one week’s notice.


For the best service, we recommend that requests for equipment be made at least 48 business hours before the equipment is needed.
To access limited Colleague information from off campus use your myRWU/Campus Portal login. Once logged into myRWU/Campus Portal, use the services tab to navigate to the desired Student, Faculty, or Employee information. For additional assistance with Colleague related services, please contact (401) 254-6363 Option 3.
The function of the Desktop Support Services group is to provide desk-side support to all academic and professional university staff and the support work related to desktops and laptops. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support Services Group work with other IT teams to deliver professional, accurate and timely resolution to all technology user requests.

Faculty and staff may submit incidents and questions via mediatech@rwu.edu or by calling our mediatech desk at 401-254-6363. All routing of incidents takes place automatically to the appropriate support person.
The Information Technology Department (IT) is pleased to announce the faculty and staff migration to Office 365 (O365) for email and calendaring. The migration began in February 2016 with the IT Department moving to O365 in order to identify and resolve issues, examine use cases, and construct materials in preparation for the wider migration. The remainder of the community will be migrated in phases by department from now until the end of the 2016 Summer Session in August. IT will be in touch with individual deparments to schedule their migration.
Roger Williams University continues to improve the mobile experience of students, faculty, staff, and visitors who interact with the campus and community. Roger Williams University offers a suite of applications that run on both iOS and Android to enhance your campus experience.
The RWU Campus Portal gives you the ability to check your class roster, update your emergency contact, complete online grading, and check your pay advices. The portal also contains links to many other vital campus services, and display important campus news and announcements.
Access Lynda.com via https://lyndalog.rwu.edu/ at the user page, pull down to RWU.EDU or ACADEMICS.RWU (depending on your position at RWU), and then log in. Use your RWU log in. Access is free of charge.
RWU has deployed wireless coverage in all areas of the university used for research, academics, and study.

The University chose to deploy the latest standard 802.11n in all of our deployments. IT chose Aruba Networks

Infrastructure equipment in order to achieve the following goals:

Utilize authentication to ensure that only RWU community is receiving wireless access and the University is not unwittingly supplying its neighbors with access that they are not legally entitled to.
Ensure that bandwidth and traffic controls are put in place to ensure access to all users as much as feasible.
Maintain and enforce the wireless airspace policy in order to control interference.
Assume a 5-year lifecycle for wireless equipment.
Begin implementation of the new standard 802.11ac

Inside you will find a list of Policies and Guides that will help you use the RWU Wireless Network!