The function of the Desktop Support Services group is to provide support via desk-side or through various RWU supported remote management tools to all academic and professional university staff and the support work related to desktops and laptops. Desktop Support Services Group work with other IT teams to deliver professional, accurate and timely resolution to all technology user requests.

Faculty and staff may submit incidents and questions via mediatech@rwu.edu or by calling our mediatech desk at 401-254-6363. All routing of incidents takes place automatically to the appropriate support person.