The function of the Desktop Support Services group is to provide desk-side support to all academic and professional university staff and the support work related to desktops and laptops. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support Services Group work with other IT teams to deliver professional, accurate and timely resolution to all technology user requests.

Faculty and staff may submit incidents and questions via mediatech@rwu.edu or by calling our mediatech desk at 401-254-6363. All routing of incidents takes place automatically to the appropriate support person.