Staff Knowledge

Staff can access articles which may help them resolve technical issues.

Categories (10)


RWU has deployed wireless coverage in all areas of the university used for research, academics, and study.

The University chose to deploy the latest standard 802.11n in all of our deployments. IT chose Aruba Networks

Infrastructure equipment in order to achieve the following goals:

• Utilize authentication to ensure that only RWU community is receiving wireless access and the University is not unwittingly supplying its neighbors with access that they are not legally entitled to.

• Ensure that bandwidth and traffic controls are put in place to ensure access to all users as much as feasible.

• Maintain and enforce the wireless airspace policy in order to control interference.

• Assume a 5-year lifecycle for wireless equipment.

• Begin implementation of the new standard 802.11ac

Classroom and Event Support

The Classroom and Event Support unit of IT, located in the basement of the Main Library, ensures ease of use, access, and integration of educational technologies in support of instruction and other University activities and endeavors.

To inquire about our services or report a problem in a classroom, please email or call 401-254-6363 and choose option 2 for Classroom and Event Support.

Computer Support

The function of the Desktop Support Services group is to provide desk-side support to all academic and professional university staff and the support work related to desktops and laptops. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support Services Group work with other IT teams to deliver professional, accurate and timely resolution to all technology user requests.

Faculty and staff may submit incidents and questions via or by calling our mediatech desk at 401-254-6363. All routing of incidents takes place automatically to the appropriate support person.


The Information Technology Department (IT) is pleased to announce the faculty and staff migration to Office 365 (O365) for email and calendaring. The migration began in February 2016 with the IT Department moving to O365 in order to identify and resolve issues, examine use cases, and construct materials in preparation for the wider migration. The remainder of the community will be migrated in phases by department from now until the end of the 2016 Summer Session in August. IT will be in touch with individual deparments to schedule their migration.


A list of resources for telephone use.


The RWU Campus Portal gives you the ability to check your class roster, update your emergency contact, complete online grading, and check your pay advices. The portal also contains links to many other vital campus services, and display important campus news and announcements.

New Employee Information

Informational Guides for new Employees to RWU.


Software Available to Staff.

Etrieve Central

Proudly developed by the Softdocs team to help RWU eliminate the need for paper-based records and business processes.