Computer Support

The function of the Desktop Support Services group is to provide desk-side support to all academic and professional university staff and the support work related to desktops and laptops. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support Services Group work with other IT teams to deliver professional, accurate and timely resolution to all technology user requests.

Faculty and staff may submit incidents and questions via mediatech@rwu.edu or by calling our mediatech desk at 401-254-6363. All routing of incidents takes place automatically to the appropriate support person.

Articles (5)

How to Encrypt USB Drives

A video of how to encrypt USB Drives on your Windows 10 machine.

Network Shared Drive Is Not Mapping

How to view your shared drives if you cannot see them.

Rotate Video Files with VLC Media Player.

How to rotate video files in VLC Media Player.