Knowledge Base

Categories (23)

Password Management

Instruction for RWU's AD Self Service Password management tool

Phones

A list of resources for telephone use.

Zoom

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Bridges

Bridges is a web-based program that contains all the content and communication options for all courses at RWU. For distance courses, Bridges becomes your classroom. If you are a residential or local student, Bridges may be used as a supplement by your instructors to store course materials like a syllabus, to collect assignments, to administer quizzes and tests and to communicate.

If you have questions or would like to get in contact with Instructional Design, please do not hesitate to call one of our team members at (401) 254-3187 or send an e-mail to ID@rwu.edu.

Cable TV

The RWU cable television system experienced a state of the art upgrade during the summer of 2015. Now all of your popular channels are available in high definition and our lineup has expanded to bring you more viewing choices.

Classroom and Event Support

The Classroom and Event Support unit of IT, located in the basement of the Main Library, ensures ease of use, access, and integration of educational technologies in support of instruction and other University activities and endeavors.

To inquire about our services or report a problem in a classroom, please email itces@rwu.edu or call 401-254-6363 and choose option 2 for Classroom and Event Support.

Computer Support

The function of the Desktop Support Services group is to provide desk-side support to all academic and professional university staff and the support work related to desktops and laptops. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support Services Group work with other IT teams to deliver professional, accurate and timely resolution to all technology user requests.

Faculty and staff may submit incidents and questions via mediatech@rwu.edu or by calling our mediatech desk at 401-254-6363. All routing of incidents takes place automatically to the appropriate support person.

Equipment Loan

Student equipment is available for checkout at the Media∙Tech desk located on the first floor of the main library. All you need is a valid student ID and you can check out any available equipment during desk hours. Available equipment includes:

Video cameras
Audio recorders
Microphones
Samsung Laptops and Tablets
DSLR Still cameras
LCD projectors

Etrieve Central

Proudly developed by the Softdocs team to help RWU eliminate the need for paper-based records and business processes.

Gmail

What is my new e-mail address?

For undergraduates, graduate and continuing studies students; it should take the form of username@hawks.rwu.edu. For law students, it should be username@barrister.rwu.edu. For Alumni it should be username@alumni.rwu.edu

But when I visit the Gmail at RWU sign-in page, I see that it says “g.rwu.edu” after my username. What’s this?

Technically, all user e-mail addresses contain the suffix “g.rwu.edu.” Yet the University has established the “hawks.rwu.edu” and “barrister.rwu.edu” suffixes so that users may retain their old e-mail addresses. You can, in fact, receive e-mail at username@g.rwu.edu should you wish to. And when you send mail to recipients, they will likely view your address as username@g.rwu.edu.

Think of it this way — the two variations of your e-mail address are completely interchangeable. You can send a single e-mail to username@hawks.rwu.edu and username@g.rwu.edu, and both will arrive in your inbox.

Labs

Roger Williams University provides computer classrooms/labs in over 20 locations campus wide. Use of the labs is free (excluding printing) for anyone with a valid Roger Williams University ID. RWU software offerings include Microsoft Office products as well as course-specific offerings. These packages are available on both Macintosh and PC platforms. Hours of operation vary depending on class schedules. Please see posted hours at the lab door.

Microsoft O365

The Information Technology Department (IT) is pleased to announce the faculty and staff migration to Office 365 (O365) for email and calendaring. The migration began in February 2016 with the IT Department moving to O365 in order to identify and resolve issues, examine use cases, and construct materials in preparation for the wider migration. The remainder of the community will be migrated in phases by department from now until the end of the 2016 Summer Session in August. IT will be in touch with individual deparments to schedule their migration.

Mobile Apps

Roger Williams University continues to improve the mobile experience of students, faculty, staff, and visitors who interact with the campus and community. Roger Williams University offers a suite of applications that run on both iOS and Android to enhance your campus experience.

New Employee Information

Informational Guides for new Employees to RWU.

New Student Information

Informational Guides for new students to RWU.

Printing

Printing from personal devices in the library:

There are 3 ways to print from personal devices in the Library.

Once you submit a print job using one of the options listed within here, jobs will be held for 2 hours and can be released in the main Library, Center for Academic Development, or the Intercultural Center.

rCloud

The rCloud allows collaboration, storage and access to applications from a centralized server. rCloud also allows students access to virtual desktops so students can log in to the server from their own computer 24/7 and pull down a desktop that is customized to their needs and start working.

Roger Central

Roger Central gives you the ability to check your class roster, update your emergency contact, complete online grading, and check your pay advices. Roger Central also contains links to many other vital campus services, and display important campus news and announcements.

Software & Software Troubleshooting

Information about software available and troubleshooting for software you may use on campus.

Wireless

RWU has deployed wireless coverage in all areas of the university used for research, academics, and study.

The University chose to deploy the latest standard 802.11n in all of our deployments. IT chose Aruba Networks

Infrastructure equipment in order to achieve the following goals:

• Utilize authentication to ensure that only RWU community is receiving wireless access and the University is not unwittingly supplying its neighbors with access that they are not legally entitled to.

• Ensure that bandwidth and traffic controls are put in place to ensure access to all users as much as feasible.

• Maintain and enforce the wireless airspace policy in order to control interference.

• Assume a 5-year lifecycle for wireless equipment.

• Begin implementation of the new standard 802.11ac